The other day, I was talking to a college student who recently started his summer job. He had a position that was very similar to what he had done the previous summer, but in a different place. This meant he was mostly doing the same type of work, but with a new group of people. Each organization had similar numbers of staff and customers, similar tasks that needed to be done, and similar metrics for success. Yet they were very different in one key respect: their culture.
While both sites completed their tasks on time (especially the customer-facing ones), one group actively sought out ways to help each other, leading to an enhanced sense of teamwork and camaraderie. They often socialized during off hours.
The second group was not as close-knit. They were friendly while at work, but happy to go home to their “real lives” and real friends. After having worked in the former environment, the student was surprised by this more distant attitude.
But the single difference that was most striking to him was in how each group handled it when they were asked to do something they’d never done before. At the first site, if a staff member did not know how to do something, he or she would learn from someone who did and then practice until they could do it well. By contrast, when those in the second location were asked to do something they’d never done before, most would find someone else who knew how to do it and then ask them to take care of it for them.
While the latter course is certainly the most efficient in the short-term, it might not be in the long run. What happens if that person is not available at a crucial time or leaves the company altogether? Both strategies have their place, and it is the job of the manager or supervisor to guide the staff into learning which is most appropriate for a particular company.
Most people are naturally inclined to work one way or the other. Some prefer to do the same thing over and over at work, and they derive great satisfaction from being the very best at that particular task. Others are not happy unless they have variety in their jobs and are constantly challenged to learn new things.
Most scientists are naturally curious people; they want to know how and why things work and are excited by the opportunity to do something new. My friend certainly fell into this camp – his exact words about his new co-workers were: “I could have forgiven them for not knowing if they had shown any interest in wanting to learn. Instead, they just got someone else to do it for them.” In his mind, asking the expert to do the task was slacking off, not being efficient.
But another person might well have said: “It’s all about being efficient. There’s no sense wasting time figuring out how to do something if someone already knows.”
When we talk about the culture of a company, we are really talking about a collection of small differences like this. They combine to create the atmosphere in which we work. When the way you like to work matches the way your organization operates, you feel comfortable and confident in what you are doing. When they don’t match, you may be unhappy without realizing why.
This article was written by Lisa M. Balbes, Ph.D. of Balbes Consultants LLC. Lisa is a freelance technical writer/editor and author of: “Nontraditional Careers for Chemists: New Formulas for Chemistry Careers,” published by Oxford University Press.